Shipping policy

At Bloom & Branch, every order is handcrafted to order using fresh, seasonal flowers. We carefully prepare each arrangement as close as possible to the selected delivery or pickup date to ensure the best quality and freshness.

Order & Delivery Timeframes

  • Orders placed before 11:00 PM are generally available for delivery the following day, subject to flower availability and delivery capacity.

  • As a small, made-to-order florist, we kindly ask for at least one day’s notice for all orders.

  • For same-day delivery, please call or text us on 0433 944 282. Same-day delivery may be available depending on flower availability, order volume and delivery capacity.

  • Customers are responsible for checking their order confirmation and ensuring the selected date, delivery address and recipient details are correct.

Delivery Window

Our standard delivery window is:

12:00 PM – 6:00 PM

The delivery window means that your order may arrive at any time within this timeframe. We do not guarantee an exact delivery time unless a specific time has been arranged with Bloom & Branch in advance.

If you require delivery at a specific time, please contact us before placing your order. Specific delivery times may be available depending on our schedule and may incur an additional fee.

Delivery times may occasionally be affected by traffic, weather, road conditions, courier availability, order volume or other circumstances outside our reasonable control. We will make reasonable efforts to communicate with you if there is a significant change to the expected delivery timeframe.

Pickup

Customers selecting local pickup can collect their order during the following window:

12:00 PM – 4:00 PM

Please ensure your order is collected within the stated pickup window. If you require a different pickup time, please contact us in advance and we will do our best to accommodate your request.

Changes to Your Order or Delivery Date

If you need to change your delivery date, delivery address, recipient name or contact details, please contact us as soon as possible.

We will do our best to accommodate changes where the order has not yet been prepared or dispatched, subject to flower availability and delivery capacity.

Once an order has been prepared or dispatched, changes may not be possible.

Recipient Information

Please ensure all recipient details are entered correctly when placing your order, including:

  • Full name

  • Phone number

  • Complete delivery address

  • Apartment or unit number

  • Building access instructions, where applicable

If you notice an error after placing your order, please contact us immediately and before the order has been dispatched.

Bloom & Branch is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Recipient Availability

Please ensure that the recipient or an appropriate person is available at the delivery address during the 12:00 PM – 6:00 PM delivery window.

If the recipient is unavailable, our delivery team may leave the flowers in a safe and shaded location where it is reasonably safe and appropriate to do so.

If there is no suitable location available, we may contact the recipient or customer to arrange an alternative delivery.

Where a second delivery attempt is required because the recipient was unavailable or because incorrect or incomplete delivery information was provided, an additional re-delivery fee may apply.

Fresh Flowers & Seasonal Availability

Flowers are natural, seasonal products and availability can change due to weather, growing conditions, supplier availability and market conditions.

If a particular flower or variety is unavailable, Bloom & Branch may substitute it with a suitable seasonal flower of similar colour, style and overall appearance.

Where possible, substitutions will be of equal or greater value than the unavailable flower.

We will always make reasonable efforts to maintain the overall look, feel, colour palette and value of the arrangement selected.

Because every arrangement is handcrafted using fresh seasonal flowers, the final arrangement may vary slightly from the product photograph.

Safe Delivery & Flower Care

Fresh flowers are sensitive to heat, direct sunlight and environmental conditions.

Once flowers have been delivered to a safe location, Bloom & Branch cannot be responsible for deterioration caused by the recipient leaving the flowers exposed to unsuitable conditions.

We recommend bringing flowers indoors as soon as possible after delivery and following the care instructions provided with your order.

Delivery Fees & Re-delivery

Delivery fees are calculated based on the delivery location selected at checkout.

If an additional delivery attempt is required due to:

  • Incorrect or incomplete delivery information

  • Recipient unavailability

  • Inability to access the delivery location

  • Other circumstances attributable to the customer

an additional re-delivery fee may apply.

Delivery Issues

If you believe there has been an issue with your delivery, please contact Bloom & Branch as soon as possible so that we can review the situation and assist you.

For concerns regarding the condition or quality of your flowers, please refer to our Return & Refund Policy and contact us within the specified timeframe with clear photographs where requested.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.

Bloom & Branch will always aim to provide a fair and reasonable solution where an issue occurs with an order or delivery.

Thank you for choosing Bloom & Branch. We appreciate your support of our small, made-to-order florist.