Refund policy

At Bloom & Branch, every arrangement is handcrafted with care and attention to detail using fresh, seasonal flowers.

As flowers are a fresh and perishable product, we are generally unable to accept returns or offer refunds for change-of-mind requests once an order has been created and delivered.

If there are any issues with your order, such as damaged, significantly wilted or unsatisfactory flowers, please contact us within 12 hours of delivery and include clear photos of the product. Our team will review the concern and work with you to find a suitable solution, which may include a replacement, partial refund, delivery fee refund or another appropriate resolution depending on the circumstances.

Flower Substitutions

Flowers are seasonal products and availability can change due to weather, growing conditions, supplier availability and market stock.

If a particular flower or variety is unavailable, Bloom & Branch may substitute it with a suitable seasonal flower of similar colour, style and overall appearance.

Where possible, substitutions will be of equal or greater value than the unavailable flower. We will always make reasonable efforts to maintain the overall look, feel and colour palette of the arrangement selected.

Because every arrangement is handcrafted using fresh seasonal flowers, the final arrangement may vary slightly from the product photograph.

Please Note

  • Variations in flower colour, size, shape and style may occur due to seasonal availability. These natural variations are not considered faults.

  • Flower substitutions may be necessary when particular varieties are unavailable. We will aim to maintain the overall style, colour palette and value of the arrangement.

  • Incorrect delivery information provided by the customer, including an incorrect address, recipient details or contact information, may affect our ability to provide a refund.

  • If a second delivery attempt is required due to incorrect information or the recipient being unavailable, additional delivery charges may apply.

  • Refunds, where applicable, will be processed to the original payment method.

  • Fresh flowers that have already been delivered cannot be returned, resold or reused due to their perishable nature.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.

We value your trust and will always do our best to ensure your experience with Bloom & Branch is a positive one.